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Salesforce administrator

Configure, secure and automate Salesforce so sales and service teams trust their CRM.

No reviews yetTaught by Walnut Jobs course team
Level
Beginner
Language
English
Duration
22 hours
Lessons
14

Last updated 22 Oct 2026

What you'll learn.

  • Design custom objects, fields and relationships that model a business process.
  • Configure the sharing model with organisation-wide defaults, roles, sharing rules and permission sets.
  • Automate processes with record-triggered and screen flows.
  • Protect data quality with validation rules, duplicate rules and controlled imports.
  • Build reports and dashboards that answer sales and service questions.
  • Manage changes safely with sandboxes, change sets and the three-release cycle.

How this course is taught.

Every module comes to you in four parts, so you can watch, read, discuss and check what you have learned.

  1. Quadrant I

    e-Tutorial

    Watch a short video lecture for each module, with full text notes beside it so you can review or translate at your own pace.

  2. Quadrant II

    e-Content

    Download or print the reading material for each module, with key terms, case studies and links to further resources.

  3. Quadrant III

    Discussion forum

    Ask questions and clear your doubts with other learners. The course team guides the discussion and answers questions.

  4. Quadrant IV

    Assessment

    Check your understanding with quizzes, short and long-answer practice and FAQs, then take the final test.

Curriculum.

4 modules · 14 lessons
1Orgs and the data model3 lessons · 46 mine-Content (notes)2Assessment1
  • Note: Salesforce orgs, editions and Setup14 min
  • Note: Objects, fields and relationships20 min
  • Quiz: Check your understanding: the data model12 min
2Security and access3 lessons · 48 mine-Content (notes)2Assessment1
  • Note: The sharing model: defaults, roles and sharing rules20 min
  • Note: Profiles, permission sets and permission set groups16 min
  • Quiz: Check your understanding: security12 min
3Automation and data quality4 lessons · 1 h 7 mine-Content (notes)3Assessment1
  • Note: Flow Builder: record-triggered and screen flows22 min
  • Note: Validation rules and formulas16 min
  • Note: Imports, duplicates and data quality14 min
  • Quiz: Check your understanding: automation and data15 min
4Sales, service, reports and releases4 lessons · 1 h 6 mine-Content (notes)3Final test1
  • Note: Leads, opportunities and the sales process16 min
  • Note: Reports and dashboards16 min
  • Note: Sandboxes, change sets and release management14 min
  • Final test: Final assessment20 min

Your certificate.

This is the certificate you receive when you complete the course and pass its final test.

Certificate No.

WDT-WJSAL-2026-000000

Certificate of completion

Salesforce Administrator

This is to certify that

Learner Name

has successfully completed the course and passed its assessment, and is recognised as a

Salesforce administrator

4 modules14 lessons22 hours of learningOnline, on Walnut LMS

DD Month YYYY

Date of issue

Noida, India

Authorised Signatory

Walnut DataTech Private Limited

Verify this certificate at walnutdatatech.com/verify-certificate with certificate number WDT-WJSAL-2026-000000. Issued on Walnut LMS.

Specimen — not a valid certificate
Salesforce administratorView full size

What you need to receive it.

Complete every lesson and pass the final assessment with at least 70%.

Every certificate carries its own number that anyone can check on the verification page.

About this course.

Salesforce is the most widely used CRM in the world, and every organisation that runs it needs administrators who can shape the platform to the business. This course covers the work an administrator does in the first year: the data model, security, automation with Flow, data quality, reports and release management.

Lessons follow the way a real org is built, from objects and fields to the sharing model and dashboards that leadership reviews every Monday. You will finish ready to work towards the Salesforce Certified Platform Administrator credential and to contribute to an admin team straight away.

Who this is for

  • Sales and service operations staff who already use Salesforce
  • Career changers looking for a first role in the Salesforce ecosystem
  • Business analysts who need to configure CRM processes without code

Skills this certificate proves: Salesforce (Proficient), CRM (Proficient).

Linked to Walnut Jobs: complete this course to earn the certificate employers ask for.

Your instructor.

Walnut Jobs course teamJob-ready courses designed with hiring companies

Learner reviews.

No reviews yet

No reviews yet. Learners can review a course after completing half of it.

Questions about enrolling.

Is this course really free?

Yes. Create an account and enrol with one click. There's no payment step.

How long can I access this course?

You keep access for as long as the course is offered on Walnut LMS.

Do I get a certificate?

Yes. The certificate section above shows the certificate and sets out what you need to receive it.

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